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212-812-1100

Wait Time Policy

The Gold Standard in Transportation

We understand your day doesn’t always go according to plan. That’s why we created a wait time policy with an industry-leading grace period. Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you’re charged the vehicles hourly rate in increments of 15 minutes in wait time fees.

Non Airport Pick Ups / All Other

15 MINUTES GRACE PERIOD - FREE WAIT TIME

Cruise Terminal Pick Ups

30 MINUTES GRACE PERIOD - FREE WAIT TIME

Domestic Airport Arrivals

30 MINUTES GRACE PERIOD - FREE WAIT TIME

International Airport Arrivals

60 MINUTES GRACE PERIOD - FREE WAIT TIME

**NOTE: Flights are unpredictable. We recommend that you provide us with your flight information so we can track your flight and help you avoid wait time fees. You have the option to opt out of providing us with your flight information however you may incur unnecessary fees or be kept waiting if your plane arrives later or earlier than planned.

*GRACE PERIOD: When the grace period has passed, we will contact you. If we don’t hear from you, your ride will be cancelled 60 minutes after the grace period has ended. You will be charged the wait time incurred plus all other applicable charges, with the exception of tolls. If you need to extend the wait time, no problem; just give us a call @ 212-812-1100.

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