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Cancellation Policy

The Gold Standard in Transportation

OMG! My plans have changed and I have to cancel.

No Problem! We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our chauffeurs. We won’t charge cancellation fees (and any applicable ride-related expenses), if you cancel 6 hours prior to your pick up time within New York, New Jersey & Connecticut. 12 hours prior to your pick up for all other service areas.

Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.

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